Most paid chat communities run on attention and timing. Members join for information, wins, and momentum. When renewals slip, rooms go quiet and growth stalls. The fix is not just better content or pricing. It is clear communication at the right moment.
Suby’s renewal system handles the messages, notifications, and reminders that nudge members to stay active with almost no effort from you. This guide explains exactly how the system works today, with real timings for each plan, what members see inside Telegram and Discord, and how access is removed and restored. You will also see where light customization exists now and what Suby plans to open next, so you can plan ahead without guessing.
What Suby Sends and When
Suby supports plans from daily to yearly. Members can pay with Wallet Connect or through Deposit from their exchange account. Card payments are also available for many users. Here is how reminders and alerts behave for each billing period today.
Daily Plans
- Timing: 24 hours after the first payment, the member receives a renewal reminder.
- Grace: 2 hours to renew.
- If not renewed: access is removed automatically. A follow up notification invites the member to renew and rejoin the Telegram group or regain the Discord role.
Weekly Plans
- Timing: a renewal message is sent at the end of the 7 day period.
- Grace: 24 hours.
- If not renewed: access is removed and a second alert explains how to subscribe again.
3 Month Plans
- Grace: 48 hours after the end of the period.
- Flow: mirrors weekly plans but with the longer window.
6 Month Plans
- Grace: 72 hours.
- Flow: same pattern as weekly and quarterly.
1 Year Plans
- Grace: 72 hours.
- Flow: identical to 6 month plans.
Card Renewals
- Pre reminder: none. Cards are treated as automatic renewals.
- If a card fails: the same grace logic applies as the matching plan. The member receives notifications to update payment and restore access.
You do not need to script any of this. The plan handles itself once you switch it on.
What Members See In Chat
Suby sends short, mobile friendly messages that make the next step obvious. The tone is clear and respectful. No jargon. One link. Clear outcome.
Discord Reminders
Each reminder includes:
- The plan duration
- The amount due
- The list of accepted assets for that plan
- A renew button or link
If a member does not renew in time, a second message appears that explains the removal and includes a button to renew and restore access. These can be posted in a read only channel for visibility and fewer support requests.
Telegram Reminders
Members receive a concise notification with a single “Renew now” link. If a plan expires, a short “Access removed” message appears with a button to rejoin instantly after payment. These are the same reminders you see in typical screenshots of Suby groups. The copy avoids clutter and points the member to one clear action.
Payment Options That Keep Renewals Smooth
Suby offers two crypto payment methods that work well for subscriptions and renewals.
Wallet Connect
- Compatible with over 100 wallets.
- Useful for members who already use Phantom, MetaMask, Coinbase Wallet, Rabby, and others.
- Works across supported networks and assets.
Deposit
- Works with all exchanges and existing wallets.
- Members copy the amount and address, send the transfer, and Suby detects it automatically.
- This is currently the most popular method because it removes wallet setup friction and lets people pay right from an exchange account.
- Available on Solana, Base, Arbitrum, and BSC.
- Ethereum and Tron are available through Wallet Connect, not through Deposit.
Cards
- Cards are set to auto renew.
- When a card charge fails, the system switches to the same reminder and grace flow used for crypto.
Supported assets: USDC, USDT, ETH, SOL, BNB, TRX
Supported networks: Ethereum, Solana, Base, Tron, Arbitrum, Binance Smart Chain
Timing Logic At A Glance
This is the exact scheduling Suby uses today.
Why Chat Reminders Beat Email For Renewals
Email is fine for receipts. Renewal outcomes improve when communication happens right where value is delivered.
- Real time: members check Telegram and Discord throughout the day.
- Context: a reminder next to a trade call, a picks update, or a coaching win feels timely.
- One tap: the link inside the message goes directly to the billing screen.
- Social proof: public notifications in a read only channel normalize renewals and reduce confusion.
- Automation: bots can remove and regrant roles on live payment signals. Email cannot do that.
The result is fewer missed payments, fewer manual DMs, and a steady rhythm of renewals that protects your momentum.
Access Removal And Instant Regrant
Suby keeps premium rooms clean without moderator work.
- A reminder is sent.
- If payment is not received by the end of the grace window, Suby removes the role in Discord or the member from the Telegram group.
- As soon as the member renews, the system regrants access instantly and sends a short “Welcome back” message.
There is no need to chase people in DMs. The automation handles removal, rejoin links, and confirmations.
What You Can Customize Today
Customization is intentionally limited so the system stays reliable and predictable. Here is what you can adjust now.
- Plans you offer: daily through yearly.
- Assets and networks per plan: pick chains and tokens that fit your audience.
- Access mapping: map a Discord role or a Telegram private group for each plan.
- Receipt delivery: choose whether receipts go by DM in addition to channel posts.
- Payment methods visible at checkout: show Wallet Connect, Deposit, cards where it makes sense.
- Pinned copy in your channels: add a short, plain language note that explains renewal timing and grace windows.
Open angle toward the future: Suby plans to add more control over message copy, extra touch points, and flexible scheduling. If you need a specific timing change, share your use case with support so the team can prioritize it.
Practical Copy You Can Use In Your Channels
Short prompts work best. Keep them under 200 characters and point to a single action.
Telegram reminder Your subscription to {plan_name} renews soon. Tap to keep access without interruption. {portal_link}
Telegram expired Your plan expired. Renew now to regain instant access. {portal_link}
Discord reminder Heads up {mention}. Your plan renews today. Price: {price}. Cycle: {cycle}. Accepted: USDC, ETH, USDT, SOL, BNB. Keep your role active: {portal_link}
Discord removal Role removed. We could not process the last payment. Click below to subscribe again and instantly restore your role. {portal_link}
Pin a short “How renewals work” message in your public channel so members know exactly what to expect.
Smart Defaults For Fewer Support Tickets
Picking the right rails reduces confusion and failed payments.
- Start with Base USDC and Solana USDC. These two cover most users with low transfer costs and fast confirmations.
- Add Arbitrum USDC and BSC USDT if your audience asks for them.
- Keep ETH and SOL as optional rails for power users who prefer native assets.
- Enable Deposit and Wallet Connect. Deposit helps exchange users renew in a few taps. Wallet Connect serves wallet users who are already comfortable.
If you accept cards, remember they auto renew without a pre reminder. If a charge fails, the member sees the same grace flow as a crypto plan. This keeps outcomes consistent.
Discord Setup Snapshot
A quick outline for Discord servers:
- Link to Discord: connect Suby and grant the bot permission to manage roles and send reminders.
- Setup your paid role: run /setuprole, select the role, and link it to the plan ID. Make sure the Suby bot role sits above your paid role in the server hierarchy so it can assign and remove it.
- Create a #reminders channel: public, with posting permission for the Suby bot. Run /setupreminders to link it. Restrict posting to the bot if you want the channel clean.
- Create a #subscription channel: public, with posting permission for the Suby bot. Run /setupsubscriptions to add the subscribe button and display the plans.
- Turn on notifications:
- /notifnewsub to show new subscriptions
- /notifrenew to highlight renewals
- /notifcancel to reduce confusion when someone leaves
- Check permissions: Suby bot needs Send Messages, View Message History, and Embed Links for linked channels.
Once this is in place, members can click, pay, and receive roles instantly. The renewal system covers the rest.
Telegram Setup Snapshot
A quick outline for Telegram groups:
- Link to Telegram: connect Suby and grant the bot admin rights.
- Link your private group: add the Suby bot as admin with ban, invite, and link permissions.
- Run /setup: inside the bot to select your private group and connect it to the plan.
- Create a Portal channel: this is the shareable link that lets users subscribe and get access automatically after payment.
With this flow, a new member can subscribe, pay, and join the private group without manual approval. Renewals use the same link for a smooth experience.
Clear Examples Of Member Journeys
Daily Plan With Deposit
- Member pays on Monday at 10:00.
- Suby sends a renewal reminder on Tuesday at 10:00.
- The member has until 12:00 to pay.
- If the payment is missed, Suby removes access at 12:01 and sends a short note with a rejoin link.
- The moment the member pays, access is restored and a “Welcome back” message is sent.
Weekly Plan With Wallet Connect
- Member pays on the 1st at 14:00.
- Suby sends the renewal message at the end of the week on the 8th at 14:00.
- The member has until the 9th at 14:00 to pay.
- If missed, access is removed and a rejoin link appears.
- If paid later that day, access returns instantly and all channels unlock.
Card Plan
- Member pays on the 1st.
- On the next cycle, Suby attempts the card charge at renewal time.
- If successful, nothing else is needed. No pre-reminder is sent.
- If the charge fails, the member receives reminders and follows the same grace timeline as the matching plan until they update the payment.
FAQ
Do reminders send before card renewals?
No. Card renewals attempt the charge at renewal time. If the charge fails, the member receives the usual reminders and has the same grace window to update payment.
Can I change reminder timing today?
Not yet. The timing in this article is the current system. More customization is planned.
Can members pay from an exchange without a wallet extension?
Yes. Use Deposit. It supports all major exchanges and existing wallets. Ethereum & Tron are available through Wallet Connect, not through Deposit.
Which chains and assets should I enable for fewer support tickets?
Start with Base USDC and Solana USDC. Add Arbitrum USDC and BSC USDT if your audience asks for them. Keep ETH and SOL available for power users.
What happens after access is removed?
The system sends a short message with a rejoin link. Once the member pays, access is restored instantly.
Quick Setup Checklist
- Create your plan. Pick daily, weekly, monthly, quarterly, 6 month, or yearly.
- Enable payment rails. Turn on Wallet Connect and Deposit. Choose USDC, USDT, ETH, SOL, or BNB on the networks you need.
- Map access. Link a Discord paid role or a Telegram private group.
- Pin a short renewal note. Explain timing and grace windows in plain language.
- Go live. Suby will handle reminders, notifications, automation, and scheduling for renewals automatically.
Troubleshooting Pointers
If something feels off, check these first:
- Role hierarchy in Discord: Suby bot must sit above your paid role, or it cannot assign and remove it.
- Channel permissions: the bot needs Send Messages, View Message History, and Embed Links in your reminder and subscription channels.
- Only admins run commands: limit setup commands like /setuprole and /setupreminders to admins.
- Plan linkage: if roles are not updating, run /setuprole again and verify the plan ID.
- Deposit accuracy: make sure members copy both the exact amount and the address. Small errors can delay detection.
If all of the above look correct, re run the setup commands once and try a small test payment. The renewal loop should start working immediately.
In Short
Suby’s renewal system is built for attention and timing. It sends clear messages at the right moment, gives a fair grace window, removes access cleanly, and restores it instantly when the member pays. You get steady renewals without chasing people in DMs. Limited customization keeps it reliable today, and more flexibility is on the way.
If you want predictable renewals with less overhead, turn on your plan and let Suby handle the Telegram reminders, renewal alerts, and access control for you.